Support
Answers to the questions customers ask us the most.
From personalization timelines to gifting help, this page brings together the most useful details before you place your order.
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Frequently Asked Questions
A few quick answers to common questions about customisation, dispatch, and ordering.
Most personalised orders are dispatched within 48 hours, depending on design approvals and order volume.
Yes, for many customised products we share a design preview so you can review the layout before production begins.
Yes, we support gifting, event orders, and bulk requirements for homes, offices, and special occasions.
All products are designed with durable materials for long-lasting use, but suitability depends on the specific finish and placement.
Yes, you can reach out with your idea and our team can help explore a custom direction that fits your space and style.